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 [MUST READ] Refund Request Rules & Guidelines (READ ME FIRST)

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PostSubject: [MUST READ] Refund Request Rules & Guidelines (READ ME FIRST)   Fri Dec 04, 2015 2:35 am

[Image: refund_request_rules.png]
If you have lost something due to no fault of your own and have proof of this happening then this is the place to post a refund request. Please read ALL of the following very carefully to see if you are eligible for a refund. If you are not, then sorry but nothing can be done and you will just have to accept the fact that you have lost something. Do not post a refund request if you do not meet the criteria set out below. Doing so, whilst purposefully breaking the guidelines below, will cause your thread to be locked and a warning placed upon your account.

You MUST have evidence of your loss or we cannot accept your request. Logs can not and will not be checked.

[Image: eligibility.png]

[Image: you_are.png]

[Image: you_are_not.png]

[Image: post_format.png]

If your situation falls into the GREEN category above then you may post a refund request. Please use the format given below. You MUST fill in each section and threads that do not follow the format or are posted without any evidence will be locked.

The topic title of the refund request should be as follows:
Code:
[Asset] (In-Game Name)

Code:
In-Game name:
Date and time of loss:
What happened:

What and/or how much do you need refunded:
Evidence:
Other notes:

Evidence
You MUST post screenshots to back up your refund request. Just having other players coming and "Confirming" is not enough. If you do not have any screenshots to prove what you had before and to prove that it is no longer there, then you cannot be refunded. Please also remember to include /servertime on your screenshot. This helps us to know when it was taken and at times Owner's can check logs at that specific time.

Screenshots MUST be unedited. Even if you are just cutting out the chatbox - don't. We need the entire screenshot in full please. Make sure they are large enough to be able to clearly read the text and use the [spoiler] tag if need be. No other forms of evidence will be accepted, that includes chatlogs.

Total Rules:
We don't accept chatlogs and other stuff like confirming's others, and so on.
We accept only screenshot(s) and video.
Screenshot(s) and/or vidio must be unedited.
Screenshot(s) and/or video must contain /stats, not TAB statistic.

[Image: Accepted_or_Denied_-_What_happens_next.png]

If your request has been accepted, then it will be sent to be processed. You will have to be in-game for the refund to be processed or else you cannot be refunded. If your In-Game kindly send a Message to a Level 3 Admin + and Infer them to your Refund Request which then they shall hopefully help you out.

If you have been denied, then please do not post another request. The member of staff handling your request will post the reason for denying it. In case you believe that your refund request has been wrongly denied, please contact whomever had Denied it - make sure to include all necessary information in the message, such as the link to the refund request, and why you believe it was wrongly denied.
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